Contact Us
This page is for information enquiries only: if you have questions about the content of our articles, find information that needs correction, or would like further explanation of a particular insurance topic, please contact us.
Please Note
This site does not sell insurance products, provide quotations, or arrange cover. Therefore:
- We will not provide premium quotations, product discounts or cover arrangements through this site.
- We will not ask you to submit identity card numbers, medical records, bank details or any policy-sensitive information here.
- If you already hold a policy and need to handle policy matters, please contact your insurance intermediary or insurer directly.
Contact Details
| Item | Content |
|---|---|
| Platform name | Hong Kong Insure |
| Insurance service enquiries (sponsoring organisation) | WhatsApp 6366 3320 (Open chat) |
| Information enquiry email | [To be confirmed] |
| Office hours | Monday to Friday (excluding public holidays) [To be confirmed] |
Items marked "To be confirmed" in the table above will be added once the operating party confirms them.
Two Types of Enquiry — Please Handle Separately
This site is sponsored by Henderson Insurance Consultants Limited (Henderson Insurance Consultants Limited) and developed by AIX Society using AI Agents. There are therefore two separate contact paths:
| Your enquiry | Should contact | Channel |
|---|---|---|
| Questions about article content, corrections, suggested topics | Hong Kong Insure editorial team | Information enquiry email ([To be confirmed]) |
| Insurance service enquiries (policies, coverage arrangements, claims follow-up) | Sponsoring organisation Henderson Insurance Consultants Limited | WhatsApp 6366 3320 |
Please note: WhatsApp 6366 3320 is handled by the sponsoring organisation and is not the editorial channel of this site. Insurance service enquiries made through this channel are handled by licensed insurance intermediaries in accordance with relevant regulations and client agreements; this site does not participate in their content, fees or outcomes.
What You Can Enquire About
- Questions about understanding a particular article, or confirming a concept
- Finding that article content is wrong, outdated or unclear
- Suggesting that we write about a particular insurance topic
- Corporate clients wishing to learn about general knowledge areas of employee benefits or commercial insurance (not quotations)
What We Cannot Handle
| Your need | Should contact |
|---|---|
| Obtain premium quotations, product offers | Your insurance intermediary or insurer |
| Take out, add, switch or cancel cover | Your insurance intermediary or insurer |
| Enquire about the coverage or claims progress of an individual policy | The insurer's customer service department |
| Dispute over a claims outcome | The insurer's complaints channel; if unresolved, the Insurance Complaints Bureau |
| Formal interpretation of policy wording | The insurer |
Personal Data Note
If you contact us by email or telephone, the name and contact details you provide will be used solely to reply to your enquiry. We will not use this data for promotion, nor transfer it to third parties without your consent.
Please do not submit any policy numbers, medical records, identity documents or financial data through this site.